Return & Refund Policy

Effective Date: July 2026

At Nilkanth Solutions, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Policy

• Customers may request a return within 15 days of receiving the product.
• The item must be unused, undamaged, and in its original packaging with all accessories included.
• Products that are damaged due to misuse, accidental damage, or normal wear and tear are not eligible for return.

2. Refund Policy

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to your original payment method within 5–10 business days.
• Shipping charges, customs duties, and taxes (if applicable) are non-refundable unless the return is due to our error or a defective product.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos of the item and packaging. We will arrange a replacement or refund after verification.

4. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our mistake or a defective product.
• We recommend using a trackable shipping service for all returns.

5. Non-Returnable Items

The following items cannot be returned:

• Used or damaged products.
• Products returned after 15 days of delivery.
• Items damaged due to improper use or handling.

6. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Business Name: Nilkanth Solutions

Address:
402, Skyview Business Horizon,
Opposite Dreamland Party Plot,
Sarthana Jakat Naka,
Surat, Gujarat – 395006, India

Phone: +91 7069121600

Email: bilextime@gmail.com